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What should you do when your Scranton home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your property – and your family – against the many risks you could encounter, like burglary, fire, and carbon monoxide leaks. Even though your home might be prepared, that doesn’t automatically mean you are. Do you understand what to do if your Scranton home alarm system goes off? The sound of an alarm is often shocking, bewildering, and might cause panic. Your best bet is to stay composed and adhere to these straightforward tips.

Actions to Take When Your Home Alarm System In Scranton Triggers

It’s a scenario no one wants to face, but it’s also the reason why you ordered a home alarm system from the outset. You’re awakened in the wee hours of the morning with the telltale blaring of an alarm after a home security component has been tripped. What should you do?

  1. Stay calm. This is easy to say but harder to do when your home security alarm is blaring, and your pulse is racing. But keeping yourself calm is the best way to assess what’s going on. Avoid the temptation of trying to deal with the emergency alone and let your monitoring professionals and first responders perform their job.
  2. Protect your loved ones. Your primary concern should be your loved ones and leading them out of harm’s way. If you are dealing with a intrusion, this might involve moving to a predetermined safe zone as far from points of entry as possible. There’s a good chance that your alarm already scared off the invader, but it’s always wiser to be safe than sorry. If there’s smoke or a blaze, please leave your home immediately.
  3. Grab your smartphone. Nowadays, almost all homeowners carry their smartphones at all times, but you may neglect to take it during an emergency. Try to remember it. You’ll have the opportunity to keep in contact with your monitoring professionals and get updates through your home security app.

Connect With Your Round-the-clock Monitoring Team

Any time your home alarm system in Scranton goes off, your round-the-clock monitoring professionals will act immediately. Their first move is to validate your alarm, and that includes communicating with you. The protocol they follow is dependent on the type of emergency. For instance, if a medical emergency is triggered, a single effort will be made to contact you before first responders are deployed. If you have a break-in - the most typical type of alarm - a monitoring professional will follow these guidelines to get in touch with you:

  • An effort will be made to communicate with you via the touchscreen interface. You will typically be requested to provide a passcode.
  • If that effort isn’t successful, a call is made to your principal contact number.
  • An alternate number or your primary contact person is attempted next.
  • If there still isn’t an answer, area police officers are sent.
  • Your monitoring agents will attempt to reach you again after emergency personnel are alerted.

If you're not able to interact with monitoring agents, that’s OK. Help will still be dispatched even when you're not able to verify the emergency.

Prepare for any crisis with a Vivint home alarm system in Scranton

Get prepared for any situation with a modern home alarm system in Scranton from Vivint. Dial (570) 775-5689 to begin the customization of your property’s protection today.